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Return Policy

We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world to ensure you’ll love every TFT item in your home. The design details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We hope you love your selections, but if you’re not completely satisfied with your purchase, we’ll gladly take returnable items in an unused condition fit for resale within 7 days of delivery. (Note: Exclusions apply. See below).


Is My Item Returnable?

Not every item on our site is eligible for a return. We do not accept returns on sale/clearance items. Please note, we also do not accept returns on:

  • custom made to order items
  • used items or items without original packaging
  • altered items (repainted, refinished, cut, etc.)
  • gift cards

 

PLEASE NOTE: If your order is delivered in a damaged box, please do not accept the package, and contact us through our “Contact” page or directly through the phone number listed on our site, (404) 434-9805.


How Do I Return My Item?

In order to to return an item, please submit a refund request through our “Contact” page on our website. In your request, please provide your contact information, order number, and description of any damages so that we can open a case and, if necessary, process any refunds and return shipments.


How Can I Receive My Refund?

We offer two options regarding your refund for a return:

1. TFT Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you return for store credit, all restocking fees are waived and covered by The French Table.

2. Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping AND up to a 15% restocking fee. If your item arrives damaged, we will waive all restocking fees and shipping costs.

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at at any time.